Promise Recruitment
Job Overview
Electronic Arts · Vancouver, British Columbia · hybrid
Electronic Arts creates entertainment, inspiring players and fans worldwide. As a Senior Manager, Operations – Infrastructure Platform Services (IPS), you will own and continuously improve key operating rhythms, ensuring they remain aligned with leadership priorities and drive clear decisions, accountability, and follow-through.
Responsibilities:
- Lead cross-functional strategic initiatives across IPS, partnering with engineering leads, product managers, and executive leadership to translate business priorities into clear plans and execution milestones.
- Establish and govern leadership reporting, synthesizing qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.
- Create and run communication mechanisms that improve employee understanding, leadership visibility, and alignment across the organization.
- Implement and continuously improve operational metrics and frameworks across distributed teams, in partnership with program and operations management teams.
- Serve as a trusted advisor to program, product, and engineering stakeholders, helping teams align, resolve ambiguity, and adapt effectively as requirements change.
Qualifications:
- 10+ years of professional experience in business operations, operational strategy, or program management within a technology or entertainment environment.
- Exceptional cross-functional stakeholder management, with the ability to influence and drive results without direct line management authority.
- Proven track record of independently leading operating rhythms, strategic planning cadences, and continuous process improvement initiatives across distributed teams.
- Excellent executive communication, with the ability to synthesize complex information into concise, actionable insights and recommendations for senior leadership.
- Exceptional data fluency, with demonstrated success using BI reporting systems and operational metrics to generate actionable business insights.
Benefits:
- Comprehensive approach to benefits programs, focusing on physical, emotional, financial, professional, and social well-being.
- Locally tailored packages may include healthcare, mental health support, retirement savings, paid and family leaves, free games, and more.
Key skills: business operations, operational strategy, program management, stakeholder management, data analysis, communication, leadership
Job Detail
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Career LevelManagerial
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GenderBoth
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INDUSTRYDevelopment