Promise Recruitment
Job Overview
Job Description
What you’ll do
Membership Sales & Revenue Growth
- Own membership sales activity, with responsibility for achieving revenue and occupancy targets.
- Develop and execute membership acquisition and retention strategies.
- Conduct proactive outreach to secure new members, partnerships, and business opportunities.
- Manage and oversee broker relationships
- Conduct tours, manage applications, negotiate memberships, and oversee contracts and terms for higher-value memberships.
- Support and coach the Membership & Community Executive on sales, tours, follow-ups, and conversions.
- Identify and develop additional revenue opportunities and partnership initiatives.
- Prepare and manage weekly sales reporting, forecasts, pipeline tracking, and annual sales planning.
- Work closely with the Director of Coworking to deliver annual growth and revenue targets.
- Support annual pricing reviews and implement price increase strategies where required.
Membership Experience & Retention
- Oversee the full member journey from onboarding through to renewal and departure.
- Drive retention strategy and proactively manage churn reduction initiatives.
- Ensure members receive exceptional service and support throughout their membership.
- Build strong relationships with members through regular engagement and feedback sessions.
- Oversee NPS surveys, analyse trends, and implement actions to improve member satisfaction.
- Handle escalated member concerns and ensure effective service recovery where necessary.
- Ensure all member communications are clear, timely, and aligned with the brand tone of voice.
- Collaborate with the Membership & Community Executive and Membership Systems Executive to ensure smooth onboarding, move-ins, move-outs, and daily member support.
Community & Events
- Work with Brand and the Director of Coworking to curate an engaging programme of member events and partnerships.
- Oversee the planning and execution of community engagement initiatives.
- Ensure events contribute to both member retention and wider brand awareness.
- Build relationships within the local creative and business communities to strengthen Working From’s presence and reputation.
Operations & Systems
- Oversee and maintain the membership CRM and database ensuring accurate and up-to-date member and prospect information.
- Ensure all membership administration is managed accurately, including contracts, renewals, cancellations, transfers, and reporting.
- Collaborate closely with operational and front-of-house teams to maintain a seamless member experience.
- Monitor operational trends and member feedback to identify areas for continual improvement.
Leadership
- Lead, support, and develop the Membership team.
- Create a culture of accountability, hospitality, collaboration, and proactive service.
- Coach and support team members in sales processes, member engagement, and service delivery.
- Act as a key stakeholder within the wider management team contributing to business strategy and performance.
Qualifications
What We’re Looking For
- Strong background in membership sales, hospitality, coworking, or account management leadership.
- Commercially astute with strong financial awareness and revenue-focused thinking.
- Proven experience in both sales growth and customer retention strategies.
- Exceptional relationship-building and communication skills.
- Strong organisational skills with excellent attention to detail.
- Natural leadership qualities with high emotional intelligence.
- Passion for hospitality, community building, and creating memorable member experiences.
- Comfortable balancing strategic planning with hands-on operational involvement.
- Experience working with CRM systems, reporting, and membership administration.
- Proactive, adaptable, and solutions-focused mindset.
- Someone who thrives in a collaborative environment and leads by example.
Additional Information
What’s in it for you…
- Competitive salary
- 28 days holiday (including bank holidays), pension, eligibility to take part in the company discretionary bonus scheme and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
- Treat yourself once in a while with lots of retail & hospitality perks through our partners.
- Enjoy a free night at The Hoxton and a meal for two when you first start with us.
- Goes without saying, but we’ll feed you during your shift.
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
- Extra time off to volunteer with one of our partner charities.
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Job Detail
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Career LevelExecutive
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GenderBoth
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